Hunter Schultz

Career Objective

Detail-oriented IT Support Technician with hands-on experience supporting Windows and Linux environments across healthcare, education, and enterprise operations. Strong background in endpoint deployment, system upgrades, hardware diagnostics, and Tier 1–2 user support, with a consistent focus on accuracy, documentation, and procedural compliance.

Known for reliable troubleshooting, clear communication, and methodical problem-solving in both user-facing and infrastructure-focused roles. Seeking to contribute to an organization that values stable systems, secure operations, and well-documented IT processes while continuing to grow into broader systems and administrative responsibilities.

Work Experience

DCO Technician — Amazon Web Services

12/2025 – Current

Execute rack-and-stack operations for network and compute infrastructure in a hyperscale data center
Build, cable, and validate non-integrated racks including power, console, and network connectivity
Perform hardware diagnostics, QA validation, and pre-production testing
Maintain accurate asset records and ticket documentation

IT Intern — Sundown M Ranch

07/2025 – 12/2025

Delivered end-to-end IT support in a HIPAA-regulated healthcare environment
Planned and executed Windows 10 to Windows 11 migrations
Diagnosed hardware, OS, malware, access, email, printing, and cloud issues
Created internal documentation and standardized procedures

ITCS Safety Officer — Perry Technical Institute

01/2025 – 07/2025

Served as departmental safety liaison within IT labs and technical workspaces
Tracked corrective actions and coordinated compliance efforts

District-Wide IT Intern — Grandview School District

03/2024 – 07/2024

Supported IT operations across multiple campuses
Deployed, configured, and repaired 50+ endpoints
Assisted with VLAN, wireless AP, and switching troubleshooting

Skills & Tools

IT Support & End-User Services

Tier 1–2 user support, remote and onsite troubleshooting, ticketing systems
Windows and Linux OS support, registry fixes, malware remediation
Email, printing, credential/login issues, cloud file access

Endpoint Deployment & Configuration

Windows 10/11 migrations, system imaging, OS reinstallations
EFI partition repair, drive cloning (SSD/M.2)
BIOS/UEFI configuration, asset and inventory tracking

Networking Fundamentals

LAN/WAN troubleshooting, VLANs, DHCP, DNS, IP addressing
Wireless troubleshooting, AP and switch installation
Connectivity diagnostics, cable tracing, basic routing/switching

Infrastructure & Cabling

Rack-and-stack installation, structured cabling (TIA/EIA)
Cat5e/Cat6 termination, single- and multimode fiber
PoE device setup, labeling, NEC compliance

Systems Administration Fundamentals

Windows and Linux OS management, Active Directory fundamentals
Patch management, virtualization exposure (VMware/Hyper-V)
Server OS configuration familiarity, network storage, cloud exposure

Security & Compliance

Endpoint security, system hardening, vulnerability assessment basics
Microsoft and Cisco Security Essentials, NIST framework familiarity
ACL concepts, HIPAA-compliant data handling

Tools & Technical Utilities

Microsoft Office, remote support tools, PSA/RMM familiarity
PowerShell fundamentals, network mapping tools
Fluke testers, multimeters, oscilloscopes, hardware diagnostics

Professional & Operational Skills

Strict documentation practices, procedural compliance
Clear technical communication and customer service
Time management, cross-team coordination, attention to detail